Terms and conditions

Silver Rose Jewellery – Terms and Conditions

Last updated: 01/11/2025

Welcome to Silver Rose Jewellery! By using our website and purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.

1. About Us

Silver Rose Jewellery is a small-batch, handmade jewellery studio based in the Adelaide Hills, South Australia. Each piece is individually crafted using recycled sterling silver and vintage cutlery.
Email: [email protected]
Website: https://silverrosejewellery.bigcartel.com

2. Handmade Nature of Products

Each piece of jewellery is handmade and may vary slightly in texture, tone, or pattern from photographs shown online. These variations are part of what makes every item unique and not considered faults.

3. Pricing and Payment

• All prices are listed in Australian Dollars (AUD) and include GST where applicable.
• We accept payment via [list accepted methods – e.g., Visa, Mastercard, PayPal].
• Prices are subject to change without notice, but confirmed orders will not be affected.
• Orders are only processed once full payment has been received.

4. Shipping and Delivery

• Australia: Free standard delivery on all orders. Express options available at checkout.
• International: Shipping calculated at checkout; customs duties or import taxes may apply and are the buyer’s responsibility.
• Orders are dispatched within [e.g., 3–5 business days] unless otherwise stated for custom work.
• Silver Rose Jewellery is not responsible for postal delays once items have been lodged with the carrier.

5. Returns and Exchanges

We want you to love your jewellery.

• If you receive a faulty or incorrect item, please contact us within 14 days of delivery with photos.
• Returns for change of mind are accepted within 14 days, provided the item is unworn and in original packaging.
• Custom or personalised pieces cannot be returned unless faulty.
• Refunds will be processed once the returned item is received and inspected.

6. Custom and Commissioned Work

Custom-made pieces are crafted to your specifications and require a 50% deposit before work begins. The remaining balance is due before dispatch. Custom orders cannot be cancelled or refunded once production has started.

7. Care and Repairs

To keep your jewellery beautiful:

• Avoid contact with chemicals, perfumes, and chlorinated water.
• Store in a dry, soft pouch when not in use.
• We offer a 6-month workmanship guarantee. After this period, repairs may incur a small fee.

8. Intellectual Property

All images, designs, and content on this website are the property of Silver Rose Jewellery and may not be reproduced or used without written permission.

9. Privacy and Data

Your personal information is collected only for order processing and communication. We never share or sell your details. See our [Privacy Policy] for more information.

10. Limitation of Liability

Silver Rose Jewellery will not be liable for any indirect or consequential loss arising from the use of our products or website. Our liability is limited to the purchase price of the item in question.

11. Governing Law

These Terms and Conditions are governed by the laws of South Australia, Australia. Any disputes will be handled in South Australian courts.

12. Contact Us

For questions, custom requests, or assistance:
📧[email protected]
🌐https://silverrosejewellery.bigcartel.com